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Home > Baskets For Her Shipping Information
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| Shipping Information & Terms |
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Warm Climate Shipping Restrictions
During warm weather months and year round to warm climate areas - perishable items must be shipped with overnight shipping due to the volatility of the product.
Orders including perishable items--including but not limited to chocolates, chocolate covered items--and heat sensitive items will require a shipment upgrade. Please select Overnight Shipping method during checkout.
Perishable items ship Monday - Thursday ONLY. We may substitute similar non-perishable items on orders that have not chosen the proper Express Shipping method to ensure gift arrives in perfect condition.
SELECTION OF IMPROPER SHIPPING METHOD WILL RESULT IN ORDER DELAYS.
If your gift recipient is not present at the time of delivery and damage occurs (including melting) as the result of a delay in claiming the package, we will not be held responsible. Please notify recipient of gift delivery so they will be available for pickup.
PLEASE NOTE : Customers choosing shipping methods other than Express Overnight or Two Day Shipping, BasketsforHer.com will NOT be held responsible for damage or melting that occurs. NO CLAIMS WILL BE HONORED.
TO ENSURE FRESHNESS : Orders that would be in transit over the weekend are held & shipped on Monday. Please choose appropriate shipping method to ensure gifts arrive in timely fashion.
| Shipping Options | (return to top) |
Shipping options are quoted for the continental United States only. We do not ship outside of the continental U.S.
Our carriers of choice are FedEx & UPS. Please provide actual physical address for delivery. We not deliver to PO Boxes. All orders containing PO Box Delivery Address will be held and are subject to delay or cancellation.
We shop all options to keep your rates low. Express Packages may be delivered via either carrier. Same Day Delivery orders must be placed 12PM in the RECIPIENT'S time zone.
PLEASE NOTE : Delivery to remote areas may take 1-2 additional days. We are unable to deliver to certain areas overnight. You will be notified if this applies to your order.
FOR EXACT DELIVERY DATES & SHIPPING COSTS: Add item to shopping cart and enter the RECIPIENT'S zip code in the Shipping Estimate area.
Orders are shipped Monday through Friday ONLY. We do not deliver on weekends or holiday. Orders received after 1PM EST will be shipped the following business day. Cookie orders placed after 12PM in the RECIPIENT'S time zone are exempt from stated delivery time and will have 1 additional shipping day added.
ORDERS TO ALASKA & HAWAII : Shipping options are quoted for the Continental United States only. Due to extreme shipping costs, we no longer offer delivery to Alaska and Hawaii.
GIFT WRAPPING : All gift baskets are carefully prepared and wrapped in shrink wrap, gift cello, or tulle and decorated with festive ribboning - at no additional charge. Wrapping varies from gift to gift. |
| Shipping Guarantee | (return to top) |
Your gift order is guaranteed to reach it's destination by the promised delivery date. If your shipment is delivered late, your shipping costs will be fully refunded. PLEASE NOTE *Ground Shipping Not Covered By Guarantee
Payment is due in full on all shipments prior to shipment and no refunds will be given unless delivery delay/failure is a direct result of an error on the part of BasketsforHer.com. We will not be held responsible for errors made on the part of the customer purchasing the gift.
Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee delayed shipments that were caused due to an act of god (ex: weather) or a catastrophic event. Guarantee is void if no one is available to sign for shipment when delivery attempt is made. Guarantee also voided if incorrect shipping information is given. This will result in your order being delayed to its destination. Shipping costs ONLY will be refunded under this guarantee.
***PLEASE NOTE: If multiple items are ordered-shipping refund will be prorated for item.
SALES TAX : Sales tax applies only to orders shipping in the State of Florida. |
| Fresh Fruit & Baked Goods Shipping | (return to top) |
FRUIT BASKETS : To ensure freshness, orders that would be in transit over the weekend will be held and shipped on the following Monday. Please choose appropriate shipping method to ensure gifts arrive in a timely fashion.
All Fruit Baskets are shipped via Express 2-3 Day Shipping.
Fruit Baskets ship Monday - Thursday.
COOKIE BOUQUETS : Cookie Bouquet & Basket orders must be placed by 12PM EST as cookies are all baked fresh and we need time to prepare the order. All orders placed after noon will ship the next business day.
Free Shipping Cookie Bouquets are shipped via Express 3 Day Shipping.
Cookie Bouquets are shipped Monday - Friday.
CAKES & CHEESECAKES : All cakes are shipped via Express Overnight Shipping. Cakes arrive in 1 business day when ordered by 2PM EST. Cakes are shipped Monday - Thursday. |
| Alcoholic Beverage Shipping | (return to top) |
For certain gift items, BasketsforHer.com reserves the right to make product substitutions where necessary. In all cases, the product used as a substitute will be very similar to the original item, and will always be of equal or greater value.
Certain counties in select states do restrict the shipment of Alcholic Beverages into their areas. If this is the case with your wine gift you will be
contacted by our Customer Care Department.
All wine shipments require a signature for receipt. Signatures must be obtained by individuals over the age of 21 years. Please keep this in mind when calculating your delivery date as a delay may occur if an adult isn't available at your delivery address to sign for the package.
BasketsforHer.com will not be resonsible for packages that an adult is not availalbe to sign. We advise always to let the receipient know that a package is coming as an adult signature will be required - packages will not be left with parties under 21 years of age.
If packages become outdated or spoilage occurs to any gift that is delayed due to no adult being present to sign for package - GiftBasketforDelivery.com will not be held responsible for any loss or claim. |
| Deliveries To Businesses & Residences | (return to top) |
If you are sending a package to a business, please be aware that the delivery driver may deliver the product to a shipping and receiving department. Please let the recipient or someone at the business/residence know that they should be receiving a package.
BasketsforHer.com is not responsible if the recipient is not available to receive the product or if the business is closed or if no one is available to sign for gift. We assume no responsibility for gifts becoming lost or misplaced within business or residence location.
We also are not responsible for packages being left when customer has a signtaure release on file with FedEx or UPS - a signature release means the recipient has provided FedEx or UPS authorization to leave packages at their residence by signing a Release Delivery Authorization and Indemnification Agreement. Claims will not be honored if the receipient has this agreemet on file with either carrier. |
| Deliveries To Hospitals | (return to top) |
We ship to all hospitals in the United States at no additional charge. Please select Express Delivery shipping method if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital.
Should you elect to ship to a hospital address, please be advised that we assume no responsibility for gifts becoming lost or misplaced within hospitals, failure of the hospital staff to deliver the gift to the patient's room, or gifts arriving after a patient has been dismissed.
PLEASE NOTE: When sending gifts to a hospital we highly recommend sending a gift from the Same Day Delivery Category. These gifts are hand delivered and if ordered before noon in the receipient's time zone, arrive the same day. |
| Address Corrections & Package Reroute Fees | (return to top) |
You are responsible for providing an accurate and complete recipient shipping address including:
Recipient Name
Company Name (if applicable)
Street Number and Street Name
Floor, Suite, or Apartment Number (if applicable)
Zip Code
If you are unsure of any part of a delivery address, we encourage you to verify the address with your recipient before you place your order as we are not responsible for packages not delivered due to an incorrect/incomplete address being given.
There is a $20.00 handling fee per gift basket to reroute a package after it has left our facility. We also will deduct from any refund actual shipping charges to and from our facility. Rerouted, refused and returned packages automatically void the free ground shipping promotion offered by BasketsforHer.com. Actual shipping charges will be deducted from any refunds.
This same fee is also charged if it is found your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.
Please avoid this fee by providing an accurate and complete address when you place your order.
$20.00 Address correction charges will be applied to credit card on file and you will be notified via email regarding this address correction charge.
For health reasons perishable items cannot be returned. |
| Multiple Shipping Addresses | (return to top) |
Due to system restrictions, we are only able to process one shipping address per order. Therefore a new order must be placed for each item being shipped to multiple addresses. Simply check out with your first order and return to the store to initiate further orders.
If you find this inconvenient and need to place several orders simultaneously, please view our Corporate Orders Information page for details on how to use our Excel bulk order form for placing orders, or place your orders by phone toll free via (888) 351-6710.
We ship only to the continental United States. Overnight shipping is not available for orders being shipped to Alaska & Hawaii. FedEx offers 2 day shipping to these areas. |
| Order Changes & Cancellations | (return to top) |
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Order changes & cancellations must be applied by 1PM EST the day the the packages is slated to ship (all orders ship same day as placed). Orders cancelled after that time period will be processed and charged as valid orders, and any changes made after that time cannot be guaranteed. |
| APO/FPO Addresses | (return to top) |
WE ARE SORRY, BUT DUE TO RECENT PROBLEMS SHIPPING TO APO/FPO ADDRESSES, WE HAVE TEMPORARILY SUSPENEDED SHIPMENTS TO APO/FPO ADDRESSES.
BY PLACING AN ORDER WITH BASKETSFORHER.COM YOU AGREE TO ALL TERMS & CONDITIONS AS LISTED ON THE WEBSITE. |
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