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Shipping & Customer Information
Terms & Conditions
Your satisfaction is our goal!
All products ordered from BasketsforHer.com are covered by our 100% Satisfaction Guarantee Policy.
If you or your gift recipient are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. Please note - All gifts must be available for pickup in their original condition if there is to be an exchange or refund.
Claims are reviewed on a case by case basis. Once a valid claim is established we may offer a refund or replacment.
Please contact our customer service department immediately to place a claim. We must be contacted by 5 days after receipt of gift for claims to be honored. Any claims placed after that time will not be honored.
| Payment Methods | (return to top) |
We accept Visa, MasterCard, Discover, American Express, PayPal & Google Checkout.
The billing address entered must be the billing address associated with the credit card used.
For your protection, we verify against the billing address & customer name provided. Entering either incorrectly will result in a delay of your order.
Orders For Delivery In United States Placed From Overseas: We accept Google Checkout exclusively for orders being placed from outside the United States. Processing time on all orders originating outside the US could add an additional 2-3 days onto all orders. Orders are considered placed once payment is approved by Google and delivery guarantees take effect from the time Google approves payment. |
| Order Irregularities | (return to top) |
If there is a problem with you order, you will be contacted via e-mail.
All customer contacts are made via email. No phone calls will be made.
If we have a problem with your order processing, we will contact you within 24 hours of receiving order.
We will make two attempts via email to contact you, and if we do not hear back from you regarding order issues, all orders with irregularities will be cancelled after a 48 hour time period. |
| Item Substitution | (return to top) |
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We strive to keep our baskets exactly as they are shown by carrying a large inventory of each item for sale within our store. However, there may be times due to manufacturer availability that we are not able to obtain the exact item as shown. In such cases, we substitute unavailable itemse with a similar items of equal or greater value. We never cut corners. |
| Return Policy | (return to top) |
Due to health concerns, perishables & food, bath and body products may not be returned. These products are covered by our guarantee and will be replaced only if they arrive damaged.
All products ordered from our store are covered by our 100% satisfaction guarantee policy.
To return any product, please email us at shipping@giftbasketsfordelivery.com for a "Return Merchandise Authorization Number".
Please do not return the merchandise without authorization by our Customer Service Department. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. In some cases, we will offer a full refund or store credit. Please contact our customer service department immediately.
We can only refund shipping costs if the return is as a result of our error. Original shipping costs & return shipping charges will be taken out of store credit issued.
Refunds will be issued once the product is proven not to have been used and will appear on your credit card within 10 days of arrival back in our store.
Returns MUST be made within 5 days of gift arrival receipient's location.
It is recommended that you use a method of shipping that provides proof of delivery back to our facility. We are not responsible for returns without proof of delivery.
Because we create custom gift baskets uniquely for your order, custom gift baskets may not be returned or exchanged. |
| We Reserve The Right To Cancellation | (return to top) |
Baskets for Her reserves the right to cancel or refuse any order or account. Our Customers & Staff are VERY important to us and if we feel that either is being put in jeopardy by the actions of any person, the account will be cancelled & if necessary, the authorities notified.
Customer will be notified by email of cancellation. |
| Miscellaneous | (return to top) |
Items & Shipping Terms are subject to change without notice.
BY PLACING AN ORDER WITH BASKETSFORHER.COM YOU AGREE TO ALL TERMS & CONDITIONS AS LISTED ON WEBSITE.
We are not responsible for typographical errors.
Buyer agrees to all Shipping Information and Terms as listed on BasketsforHer.com. |
| Warm Climate & Highly Perishable Items Shipping Restrictions | (return to top) |
During warm weather months and year round to warm climate areas - perishable items must be shipped with express shipping due to the volatility of the product. Please note where temperatures are above 80 degrees chocolate gift basket cannot be shipped due to extreme volatility of the product.
Gifts that include perishable items-including but not limited to fruits, chocolates, chocolate covered items-and other heat sensitive items will require a shipment upgrade. Please select Overnight shipping method during checkout.
PLEASE NOTE : Perishable items ship Monday - Thursday ONLY and we may substitute similar non-perishable items in orders that have not chosen the proper express shipping method to ensure gift arrives in perfect condition.
SELECTION OF IMPROPER SHIPPING METHOD WILL RESULT IN ORDER DELAYS & IN SOME CASES (IF THERE IS NOT AN EQUAL NON PERISHABLE REPLACEMENT) ORDER CANCELLATION.
If your gift recipient is not present at the time of delivery and damage occurs (including melting) as the result of a delay in claiming the package as we cannot be responsible for items left unattended for in warm weather.
PLEASE NOTE : Customers choosing shipping methods other than Express Overnight Shipping, BasketsforHer.com will NOT be held responsible for damage or melting that occurs. NO CLAIMS WILL BE HONORED-SHIP AT YOUR OWN RISK
We reserve the right to substitute with non perishable/melt-able items during warm temperature months.
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| Shipping Options | (return to top) |
Shipping options are quoted for the continental United States only. We do not ship outside of the continental U.S.
Our carriers of choice are FedEx & UPS. Please provide actual physical address for delivery. We not deliver to PO Boxes, Military box addreses and School Box addresses. All orders containing Box Delivery Address will be held and are subject to delay or cancellation.
We shop all options to keep your rates low. Express Packages may be delivered via either carrier.
PLEASE NOTE : The day your gift order ships is not included in the transit time - the next business day after shipment starts the transit time clock. Orders placed after 1:00PM EST ship the next business day.
FOR DELIVERY DATES & SHIPPING COSTS: Add item to shopping cart and enter the RECIPIENT'S zip code in the Shipping Estimate area.
Orders are shipped Monday through Friday ONLY; we do not deliver on weekends & holidays. Orders received after 1PM EST will be shipped the following business day. Cookie orders placed after 12PM in the RECIPIENT'S time zone are exempt from stated delivery time and will have 1 additional shipping day added.
ORDERS TO ALASKA & HAWAII : Shipping options are quoted for the Continental United States only. Due to extreme shipping costs, we no longer offer delivery to Alaska and Hawaii.
FUTURE DELIVERY ORDERS : Order now, ship later! Future delivery must only be selected when your desired delivery date is later than the dates posted on our shipping chart. The desired delivery date MUST be more than 5 business days from the order date. If you select the future delivery date option and the desired delivery date is within 5 business days of ordering (or on a weekend), your order will be shipped via ground shipping and its delivery date will be that of the ground shipping date listed when the order was placed.
PLEASE NOTE : When requesting a future delivery date, your gift may arrive 1-2 business days prior to the requested date to guarantee on time delivery. We deliver Monday-Friday only-those requesting weekend delivery will have their gift delivered the Friday before.
GIFT WRAPPING : All gift baskets are carefully prepared and wrapped in shrink wrap, gift cello, or tulle and decorated with festive ribboning - at no additional charge. Wrapping varies from gift to gift. |
| Shipping Guarantee | (return to top) |
Your gift order is guaranteed to reach it's destination by (on/before) the promised delivery date by the end of the business day. If your shipment is delivered late, your shipping costs will be fully refunded.
Payment is due in full on all shipments prior to shipment and no refunds will be given unless delivery delay/failure is a direct result of an error on the part of BasketsforHer.com. We will not be held responsible for errors made on the part of the customer purchasing the gift.
Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee delayed shipments that were caused due to an act of god (ex: weather) or a catastrophic event. Guarantee also voided if incorrect shipping information is given. This will result in your order being delayed to its destination. Guarantee is also void if no one is available to sign for shipment when delivery attempt is made.Shipping costs ONLY will be refunded under this guarantee.
**PLEASE NOTE SUPER SAVING SHIPPING IS NOT DATE SPECIFIC AND NOT COVERED BY GUARANTEE
PLEASE NOTE : If multiple items are ordered, the shipping refund will be prorated per item.
SALES TAX : Sales tax applies only to orders shipping in the State of California. |
| Fresh Fruit & Baked Goods Shipping | (return to top) |
FRUIT BASKETS : To ensure freshness, orders that would be in transit over the weekend will be held and shipped on the following Monday. Please choose appropriate shipping method to ensure gifts arrive in a timely fashion.
Fruit Baskets ship Monday - Thursday.
COOKIE BOUQUETS : Cookie Bouquet & Basket orders must be placed by 12PM EST as cookies are all baked fresh and we need time to prepare the order. All orders placed after noon will ship the next business day.
Cookie Bouquets are shipped Monday - Friday. |
| Alcoholic Beverage Shipping | (return to top) |
For certain gift items, BasketsforHer.com reserves the right to make product substitutions where necessary. In all cases, the product used as a substitute will be very similar to the original item, and will always be of equal or greater value.
Certain counties in select states do restrict the shipment of Alcoholic Beverages into their areas. If this is the case with your wine gift you will be
contacted by our Customer Care Department.
All wine shipments require a signature for receipt. Signatures must be obtained by individuals over the age of 21 years. Please keep this in mind when calculating your delivery date as a delay may occur if an adult isn't available at your delivery address to sign for the package.
BasketsforHer.com will not be responsible for packages that an adult is not availalbe to sign. We advise always to let the recipient know that a package is coming as an adult signature will be required - packages will not be left with parties under 21 years of age.
If packages become outdated or spoilage occurs to any gift that is delayed due to no adult being present to sign for package - BasketsforHer.com will not be held responsible for any loss or claim. No refunds will be issued as a result of any packages being returned to us due to an adult being unavailable to sign for packages containing wine/beer. |
| Deliveries To Businesses, Residences & Hotels | (return to top) |
If you are sending a package to a business, please be aware that the delivery driver may deliver the product to a shipping and receiving department. Please let the recipient or someone at the business/residence know that they should be receiving a package.
BasketsforHer.com is not responsible for shipping guarantee/damage/loss/spoilage if the recipient for is not available to receive the product, the product is refused or if the business is closed or if no one is available to sign for gift. We assume no responsibility for gifts becoming lost or misplaced within business or residence location.
We also are not responsible for packages being left when customer has a signtaure release on file with FedEx or UPS - a signature release means the recipient has provided FedEx or UPS authorization to leave packages at their residence by signing a Release Delivery Authorization and Indemnification Agreement. Claims will not be honored if the recipient has this agreemet on file with either carrier.
DELIVERIES TO HOTELS: Each Hotel has its own gift basket delivery policy in place that we are bound to adhere to. Due to the privacy policies of each hotel, and out of respect for the guests, Baskets for Her is not given the guests hotel room number, and we are required to leave the gifts at the guest services desks at the hotels. Each property differs in the fact that some have Concierge Desks, some have Guest Services and some require delivery of gifts to the Bell Desk. The procedure for delivery of gifts to the guests and their rooms differs from property to property.
Baskets for Her receives a signature upon delivery at the property and considers the delivery of the order complete. We will not be held responsible for gifts that are lost, stolen or not delivered to the rooms by the hotel staff. We deliver orders as requested and cannot control what happens to them once they have been signed for by the hotel. If a gift is not delivered in a timely manner, we strongly advise the purchaser to contact the hotel in question, as we have no control over the hotel property's delivery services or procedures they adhere to. NO CLAIMS WILL BE HONORED for delivery failures by the hotels or in the event that a guest fails to pick up their gift upon notification of it's location in the hotel by a hotel staff member. |
| Deliveries To Hospitals | (return to top) |
We ship to all hospitals in the United States at no additional charge but we highly recommend you do not send a shipped gift to a hospital. Please select Express Delivery shipping method if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital.
Should you elect to ship/hand deliver a gift to a hospital address, please be advised that we assume no responsibility for gifts becoming lost or misplaced within hospitals, failure of the hospital staff to deliver the gift to the patient's room, or gifts arriving after a patient has been dismissed. *PLEASE NOTE - When shipping to a hospital you ship at your own risk - no claims will be honored.
PLEASE NOTE: When sending gifts to a hospital we highly recommend sending a gift from the Same Day Delivery Category. These gifts are hand delivered and if ordered before noon in the recipient's time zone, arrive the same day. |
| Address Corrections & Package Reroute Fees | (return to top) |
You are responsible for providing an accurate and complete recipient shipping address including:
Recipient Name
Company Name (if applicable)
Street Number and Street Name
Floor, Suite, or Apartment Number (if applicable)
Zip Code
If you are unsure of any part of a delivery address, we encourage you to verify the address with your recipient before you place your order as we are not responsible for packages not delivered due to an incorrect/incomplete address being given.
There is a $20.00 handling fee per gift basket to reroute a package after it has left our facility. We also will deduct from any refund actual shipping charges to and from our facility. Rerouted, refused and returned packages automatically void the free ground shipping promotion offered by BasketsforHer.com. Actual shipping charges will be deducted from any refunds.
This same fee is also charged if it is found your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.
Please avoid this fee by providing an accurate and complete address when you place your order.
$20.00 Address correction charges will be applied to credit card on file and you will be notified via email regarding this address correction charge.
PLEASE NOTE : Providing an incorrect or imcomplete address voids our shipping guarantee.
For health reasons perishable items cannot be returned. |
| Multiple Recipients & Shipping Addresses | (return to top) |
If you are shipping to multiple recipients or multiple locations, please place a separate order for each. Simply check out with your first order and return to the store to initiate further orders.
If you find this inconvenient and need to place several orders simultaneously, please view our Corporate Orders Information page for details on how to use our Excel bulk order form for placing orders, or place your orders by phone toll free via (888) 351-6710.
We ship only to the continental United States. |
| Order Changes & Cancellations | (return to top) |
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Order changes & cancellations must be applied by 1PM EST the day the the packages is slated to ship (all orders ship same day as placed). Orders canceled after that time period will be processed and charged as valid orders, and any changes made after that time cannot be guaranteed. |
| APO/FPO Addresses | (return to top) |
WE ARE SORRY, BUT DUE TO RECENT PROBLEMS SHIPPING TO APO/FPO ADDRESSES, WE HAVE TEMPORARILY SUSPENDED SHIPMENTS TO APO/FPO ADDRESSES.
BY PLACING AN ORDER WITH GIFTBASKETSFORDELIVERY.COM YOU AGREE TO ALL TERMS & CONDITIONS AS LISTED ON THE WEBSITE. |
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